Mumbai: Maharashtra Chief Minister Uddhav Thackeray on Tuesday tweeted that the Maharashtra Electrical energy Regulatory Fee (MERC) has directed energy firms to point out transparency of their billing procedures and redress client complaints instantly.
“Taking the inventory of the rising variety of client complaints associated to exorbitant electrical energy payments, Maharashtra Electrical energy Regulatory Fee (MERC) has directed energy firms to point out transparency in its billing procedures and redress client complaints instantly,” Thackeray tweeted
On Monday, the ability regulatory authority had issued directives to the utility companies due to a rising variety of complaints.
MERC had said that if a client’s invoice is greater than double of the common for the quantity charged between March and Could, then he could be given the choice of paying it three equated month-to-month instalments (EMIs).
The regulator has additionally directed utility companies to “set-up a strong monitoring mechanism” similar to a devoted help-desk or a grievance officer in any respect sub-divisions and divisional workplaces to deal with queries from shoppers inside a day of their receipt. The facility provide can’t be disconnected till shoppers have been given the choice of EMIs and their grievances redressed, MERC said.
The studying of electrical energy metres has been suspended because the nationwide lockdown restrictions had been enforced from March 25 to include the unfold of the coronavirus illness (Covid-19) outbreak.
Shoppers are being billed on the idea of a median consumption primarily based on three months previous to March, or the winter season, when the consumption of electrical energy is usually low.
“The current payments raised on precise metre readings are of summer time months, the place the consumption is often excessive and the payments are at all times of upper quantities,” MERC mentioned.
Nevertheless, hundreds of shoppers have complained that they’ve been charged two to 3 instances their regular utilization.